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Wednesday, November 5th, 2025 🔒 Staff Access

Important Update: New Utility Billing Cycle Starts October 31

We’re streamlining our utility billing to make it more predictable and aligned with fiscal reporting. Here’s what’s changing:

📅 New Meter Reading Schedule
  • Meters will now be read on the last day of each month instead of mid-month.
  • Your next bill will cover September 16 to October 31 and will arrive around November 8.
💳 Updated Payment Dates
  • New due date: 20th of each month
  • Autopay date: 17th of each month
  • These will adjust automatically to maintain consistent payment intervals.
💡 What’s Changing—and What You’re Saving
  • Fewer Bills This Year: Instead of 12 monthly bills, you’ll receive 11 bills this year. This is because we’re waiving half a month of base rates for water, sewer, and garbage services during the transition.
  • Metered Usage Still Applies: While base rates are partially waived, water usage charges are not. The extended billing period (Sept 16–Oct 31) may result in higher usage totals.
  • Why This Matters: The waived base rates help offset the longer billing period. Most customers will see a savings, but actual impact depends on individual usage.

munibillingLogoUtility Portal

MuniBilling, the Town’s trusted utility billing partner, provides an easy-to-use Customer Portal for managing your account online. Through this self-service portal, you can view bills, analyze consumption patterns, make payments, and stay on top of your utility services—all in one place.

Lakewood Village Customers
Rocky Point Customers
South Oak Customers

Trouble Logging In?

We often hear, “I can’t log in to my account.” If that’s happened to you, we understand how frustrating that can be. The good news is, it’s usually easy to fix! MuniBilling recently updated their login system to improve security.

✅ What You Can Do:

  • Use “Forgot your password?”: If you can’t sign in, click this option on the login page to reset your password.
  • Check your email inbox: Look for a password reset message and follow the link to create a new password.
  • Log in with your new password: Once updated, you should be able to access your account normally.

🔒 Still need help? If you’re unable to log in after resetting your password, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it. and include your account name and service address.

Why Didn’t I Get My Bill by Email?

We often hear, “I didn’t get my bill.” If you’ve said this, we understand how frustrating that can be. The truth is, in many cases, your bill was sent—but it may have bounced. Here’s what that means, using a simple real-world analogy:

✅ What You Can Do:

  • Check your email address: Make sure we have the correct one on file.
  • Look in your spam/junk folder: Sometimes, your bill ends up there by mistake.
  • Whitelist our sender address: Add This email address is being protected from spambots. You need JavaScript enabled to view it. to your contacts or safe senders list.
  • Update your contact information: If your email address has changed, let us know.

📧 To confirm or update your contact info, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

🌿Go Paperless!

Go Green & Get Your Bills by Email!

Already signed up for eBilling? You’re all set!

Want to confirm your enrollment?
Click here to send us a confirmation request.

Frequently Asked Questions

Q: Can I still drop off my payment at Town Hall?
A: Yes, all that is needed is the payment and the service address.

Q: How will I receive the Mayor's letter?
A: You will receive the Mayor's letter as an attachment to the email.

Q: Can I receive my bill at multiple email addresses?
A: Yes, provide us with the additional email and we will update your account. Note, the utility portal can only be accessed with one account.

Q: I am already signed up for eBilling. Do I need to fill out this form again?
A: No, if you are already receiving paperless eBilling, you do not need to submit the form again.

Sign Up Now