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Saturday, June 27, 2026 🔒 Staff Access

Town of Lakewood Village Utilities

WaterSmart 💦 Guide

Welcome

Understand Your Water Use with Confidence

WaterSmart Guide helps you see how water use is building through the current billing period, spot unusual patterns, and better understand how everyday choices can affect your bill. You do not need to create an online account to use it. Just enter the information already tied to your utility account and we will guide you from there.

Features

What You Can Do

  • Review current billing-period usage and projected charges in one place.
  • See where your usage falls within the billing tiers so upcoming thresholds are easier to understand.
  • Start with daily water-use trends, then click into a single day for hourly detail when something looks out of place.
  • Step backward and forward through recent history in overlapping 15-day increments.

Benefits

Why It Helps

  • Turn gallons into something more useful: how water use is affecting your bill.
  • Spot irrigation patterns, overnight use, and unusual spikes before the next statement arrives.
  • Compare recent usage windows without losing overlap from week to week.
  • Gain a clearer picture of what happened on a specific day before calling for help.

FAQ

Questions We Anticipate

Why does today’s water use not appear yet?

WaterSmart Guide is not a live meter feed. Usage information is typically refreshed overnight, so today’s activity is usually available the next day.

Why do I see water use when no one was home?

Hourly detail can help you check for overnight irrigation, timed devices, leaks, pool autofill, water softeners, or other background uses that are easy to miss day to day.

Why is projected usage different from current billing-period usage?

Current billing-period usage shows what has already been recorded. Projected usage estimates where the period may finish if the recent pace of use continues through a full 30-day cycle.

Why do I need my account number and billing email?

That combination helps protect customer data while keeping access lightweight. You can review your account information without creating a separate online login.

What if my account has more than one meter?

If more than one active meter is tied to the account, WaterSmart Guide will ask you to choose the specific meter before showing trends so the data stays scoped to the right service point.